Frequently Asked Questions

We do not impose cancellation fees, but we kindly ask that you notify us at least 1-2 days in advance if you need to cancel.

The driver details includes name, vehicle plate number and contact number will be sent to you 12 hours before the pick up date via WhatsApp.

If your flight is delayed, we will charge for waiting time. Please provide your flight number so the driver can track your arrival; waiting fees can be discussed afterward.

While you can book private taxi from Singapore to JB at any time, we suggest doing so at least 2 days prior to your travel, as our SG to JB transport options can fill up quickly.

Certainly! Just let us know your preference for a non-smoking vehicle when you make your booking.

Yes, you are welcome to eat and drink in the vehicle, provided you keep it clean.

Our MPVs can accommodate a flexible amount of luggage, depending on the number of passengers traveling. The capacity will vary based on how many people are in the vehicle and the size of their bags. For specific details about luggage allowances and to ensure a comfortable ride, please visit our page: Fleet

Payments can be made in cash using Singapore dollars, as we do not accept credit cards

All charges will be clearly outlined here (view rates). There are no hidden fees apart from any applicable peak season surcharges, which we will communicate to you during your inquiry or after booking.

We apply a peak season surcharge due to high demand during long weekends and holidays to ensure vehicle availability.

No, we provide private taxi from Singapore to various locations across Penisular of Malaysia, not limited to Johor Bahru.

Absolutely! Our Customer Service Team is here for you 24/7. Don’t hesitate to contact us!

Yes, jbtaxi.sg offers clean, well-maintained child seats suitable for children from newborns up to 8 years old, available in our vehicles. Please request a child seat when booking to ensure availability.