Malaysia VEP Registration for Singapore Cars: Complete 2025 Guide with Links & Tips

The Vehicle Entry Permit (VEP) system for Malaysia can be complex and frustrating.

Based on my experience navigating this process, I’ve created this comprehensive guide to help you succeed.

From initial registration to RFID installation, I’ll walk you through each step.

Sharing crucial DO’s and DON’Ts that will save you time and prevent common mistakes.

Follow this proven blueprint to get your VEP approved efficiently.

Required Websites (Use in order)

1. JPJ VEP website: https://vep.jpj.gov.my/#!/

2. TC Sens website (RFID provider): https://vepams.jpj.gov.my/ep-portal-fe/

Additional Resources

For a better understanding of the challenges and time investment required, watch this CNA clip on VEP

Read Also: How To Cross The Border From Singapore To Malaysia

Step 1: Submit Your VEP Application On The JPJ Website

Create your username and password. If you forgot an existing password, do a password reset (note that JPJ and TC Sens password resets are separate).

Understanding the Three Account Categories

For Second-Hand Vehicle Owners Alert

If you encounter an error when entering chassis/vehicle number, this indicates the previous owner registered a VEP. Stop your current application and proceed directly to Step 2 for deregistration.

For Non-Singaporeans

If you are a Singapore PR, select “No” for Singapore PR and “No” for Work Permit. Detailed guide here

Do’s and Don’ts

✅ DO:

• Submit Vehicle Owner information exactly as in NRIC (including name, address, hanyu pinyin)
• Copy and paste from Vehicle Log Card for vehicle details (COE, engine, chassis numbers)
• Add all drivers who will use the car
• Click the confirmation email link from JPJ to activate TC Sens access
• Print VEP Registration Confirmation for your vehicle

❌ DON’T:

• Go directly to TC Sens website without clicking email link
• Submit company vehicle as private ownership (can’t be fixed)
• Proceed if COE expires in less than 6 months

When using your own car, you need to apply for VEP. For a hassle-free experience, just book a Singapore to JB private taxi instead. The driver will pick you up from any point in Singapore and directly transfer you to JB or other destinations in Malaysia.

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Step 2: Deregister The VEP Linked To The Previous Owner Of Your Second-Hand Car

Go to the TC Sens website and click “Request for Deregistration? Click Here”. Follow the steps and submit the information.

Document Requirements

Process Timeline

• Fastest completion: 8 hours
• Slowest approval: 6 weeks
• Current average (as of Jan 18, 2025): Within 1 day
• No proper queue system – later submissions may be approved earlier

Tracking Your Application

1. Save the 25-digit reference number after submission
2. Check status regularly on TC Sens website
3. Status progression: Pending verification → Verified → Deregistered
4. If blocked after showing “Deregistered” for over a week, submit a second deregistration

Do’s and Don’ts

✅ DO:

• Be patient with OTP (delays of 5 minutes to hours common)
• Use computer for One Motoring access
• Check status regularly
• Submit second deregistration if still blocked after a week
• Save reference number in a document

❌ DON’T:

• Attempt deregistration on JPJ VEP website
• Email JPJ (they won’t reply)
• Use mobile for One Motoring
• Expect email notifications (though recently implemented)

Step 3: Set Up Your Touch ‘n Go eWallet

eWallet Registration Steps:

1. Sign up as a foreigner using Passport ID (not NRIC)
2. Enter your passport number to create your profile
3. Tap on your name and complete eKYC verification (takes a few days)

EWALLET ACCOUNT ERRORS SOLUTION: If you made errors in account creation (wrong ID type, typo, or duplicate account), follow the steps below:

Step 1: Contact Touch n Go Careline: https://support.tngdigital.com.my/hc/en-my/requests/new?ticket_form_id=360001558914 – Careline provides better support than “Chat with Us” in-app function.

Step 2: After submitting your query, create the follow-up account mentioned in their email response for better tracking and resolution.

Post-Verification Setup:

1. Launch Touch n Go eWallet app after verification
2. Navigate: “More” → “Transport” section → “VEP JPJ” icon
3. Click “verify” and update your full NRIC including alphabets
4. Click “Save” to submit

For Non-Singaporeans, you should provide nationality and passport number only (no Singapore NRIC needed) and complete eVerification in the app. Follow the link for detailed guide: https://support.tngdigital.com.my/hc/en-my/articles/41235762881433-How-does-the-system-work-for-Malaysian-Users-holding-a-Singaporean-PR

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Step 4: Log In To The TC Sens Website Using The Same Username And Password

Login and click on your vehicle (if not visible, check other tabs on the left as information may not load properly on first login).

Document Requirements

Essential Documents for All:

• Vehicle Log Card: Submit your log card and ensure all details match JPJ records from your earlier input.
• Insurance Certificate: Submit an unencrypted PDF; if password-protected, take screenshots, paste into Word, and save as PDF — avoid sending locked files.

✅ What to Do After Submission

• 📩 Check your email for the VEP registration confirmation.
• 🖨️ Print the confirmation and keep it in your car when driving to JB.
• ⏱️ Be patient — there’s no queue system. As of 1 Mar 2025, VEPs are usually approved within 3 hours during office hours (9 am–5 pm); fastest was 3 minutes.
• 🛠️ If you made a typo, you’ll get an email with amendment instructions.
  • Just log in and accept the changes — approval is usually immediate.

⚠️ Common Issues & Fixes

• 🔄 If you entered incorrect info on the JPJ website, you can amend it on the TC Sens site. The correct info will later sync with JPJ.
• 📱 Most rejections happen because your Touch ‘n Go eWallet phone number or NRIC doesn’t match the Vehicle Owner’s details. Double-check your submission before finalizing.
• ❌ If your VEP is rejected, review your documents and resubmit with correct info.

Step 5: RFID Tag Selection, Payment & Appointment

Log In To The TC Sens Website Using A Computer (Not Mobile) To Book Your Appointment. Choose Courier Delivery Or Pick-Up In JB Or Woodlands.

Read Also: Where To Buy Touch and Go Card In JB

RFID Options & Costs

Appointment Booking

• Check for available slots regularly (new appointments released Fridays for the following week)
• Woodlands appointments are hardest to secure
• Payment must be by credit card (debit cards don’t work)
• System may have bugs – might need to restart from “VEP Tag Application” if problems occur

Required Steps

1. Select your preferred delivery/installation method
2. Book appointment (if choosing VEP centre installation)
3. Pay by credit card
4. Verify payment in “Payment History” section (should show “Payment Status: Success”)
5. Download appointment confirmation from “Reschedule Appointment” → “App. Slip”
6. Print appointment confirmation and passport photocopy (not NRIC)
7. Prepare authorization letter if installing on behalf of vehicle owner

Step 6:  Install The VEP Tag At A VEP Centre Or Do It Yourself

Option A: If You Chose Mail Delivery

Delivery Process:

• Expect 3-4 weeks delivery time due to large backlog
• Track status via TC Sens website → “Track Status” (updates infrequently)

Standard Installation Steps:

1. Clean left headlight thoroughly
2. Position RFID 5cm away from metal parts
3. Take photo showing RFID and vehicle number
4. Login to TC Sens → “Acknowledgement”
5. Enter RFID number (from packaging)
6. Upload photo (must be <1.5MB)
7. Wait for activation (few hours to overnight)

Alternative Windscreen Method:

Option B: If You Chose VEP Centre Installation

Best Visit Times:

• After 11:30am (morning crowds reduced)
• After 4:00pm (shortest queues)
• Avoid: 12:30-2:00pm (lunch breaks)
• Avoid: Fridays during lunch (Friday prayers)

Required Documents:

1. Appointment confirmation email
2. tag_appointment.pdf attachment
3. Payment receipt (RM41.86)
4. Vehicle owner’s passport photocopy
5. Authorized person’s passport and letter (if applicable)

Installation Centres (Open 10am-10pm until April 30, 2025):

• Paradigm Mall, Level 7 Carpark: Map Link
• Sunway Big Box: Map Link

Read Also: ONLY 7 Best Shopping Mall In JB

Final Steps (Both Options):

1. Take photo of vehicle with installed RFID
2. Upload to TC Sens website for activation
3. Top up Touch n Go eWallet for road charges and tolls
4. Wait for activation (1 hour to overnight)